Duty Manager - Community Leisure Trust. Closes 9 Sept.
Location: Whitchurch swimming and Fitness Centre, SY13 2BY
Salary: £27,839.67 plus excellent benefits
Schedule: Full time 37 hours per week, working a mixture of earlies, lates and weekends between the hours of 6am & 10pm.
At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust.
Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.
As a Duty Manager, you'll play a vital role in making sure visitors enjoy a safe, welcoming and high-quality experience. From supporting colleagues and overseeing daily operations to responding to emergencies and maintaining excellent standards, your work has purpose and helps create a positive impact on communities. Every day brings the opportunity to build trust, take pride in what you do, and help people lead healthier, more active lives.
What you’ll do as a Duty Manager
- Manage the day-to-day operation of the facility, ensuring activities are delivered safely and to a high standard.
- Lead and support colleagues during shifts, allocating tasks and ensuring excellent service delivery.
- Promote and maintain a strong health and safety culture, ensuring compliance with all policies, procedures and relevant legislation.
- Respond confidently and effectively to incidents and emergency situations, taking control when required.
- Monitor facility performance and contribute to continuous improvement through the use of key performance indicators and operational data.
- Build positive relationships with customers, partners and stakeholders to help deliver a welcoming and enjoyable experience.
Does this sound like you?
- Experience working in a leisure, sports or customer-focused operational environment.
- Strong leadership and organisational skills, with the ability to coordinate colleagues and prioritise workloads.
- A proactive approach to problem-solving and the confidence to make decisions in a fast-paced environment.
- Excellent communication skills and a commitment to delivering outstanding customer service.
- Willingness to complete or hold relevant industry qualifications, including National Pool Lifeguard Qualification, National Pool Plant Operators Certificate and First Aid at Work.
What we offer
- Free gym membership for you and your immediate family
- Free safeguarding training and Disclosure and Barring Service (DBS) checks
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- 21 days’ holiday plus bank holidays
- 6% employer matched pension contribution
- Training and development opportunities
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
- Learn more at www.moreleisure.org/employee-benefits
